Privacy Policy

  1. About this policy

    1. The electronic platform available at madarek.om (our platform) is provided by Madarek Digital Solutions LLC (trading as Madarek), a company registered in the Sultanate of Oman under company registration number 1380902 (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our platform, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
    2. We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our platform. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
    3. We collect, use and are responsible for certain personal data about you. When we do so we are subject to the laws and regulations applicable in the Sultanate of Oman.
    4. This privacy policy is divided into the following sections:
      1. What this policy applies to
      2. Personal data we collect about you
      3. How your personal data is collected
      4. How and why we use your personal data
      5. How and why we use your personal data – sharing
      6. Marketing
      7. Who we share your personal data with
      8. Who we share your personal data with – further information
      9. How long your personal data will be kept
      10. Transferring your personal data out of the Sultanate of Oman
      11. Cookies
      12. Your rights
      13. Keeping your personal data secure
      14. How to complain
      15. Changes to this privacy policy
      16. How to contact us

  2. What this policy applies to

    1. This privacy policy relates to your use of our platform only.
    2. Throughout our platform we may link to other websites owned and operated by certain trusted third parties to give you access to additional products and services. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

  3. Personal data we collect about you

    1. The personal data we collect about you depends on the particular activities carried out through our platform. We will collect and use the following personal data about you:
      1. your name, address and contact information, including email address and telephone number;
      2. information to check and verify your identity, eg date of birth;
      3. your gender, if you choose to give this to us;
      4. location data;
      5. your billing information, transaction and payment card or other payment method information, where you wish to access certain paid services;
      6. bank account and payment details, where you wish to access certain paid services;
      7. details of any information, feedback or other matters you give to us by phone, email, post or via social media;
      8. your profile details, such as username and login details;
      9. your activities on, and use of, our platform;
      10. your personal or professional interests;
      11. your professional online presence, eg LinkedIn profile;
      12. information about the services we provide to you;
      13. your contact history, purchase history and saved items;
      14. information about how you use our platform and technology systems; and
      15. your responses to surveys, competitions and promotions.
    2. You must provide this personal data to use our platform and the offered thereon unless we tell you that you have a choice.
    3. Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our platform or any services on it.
    4. We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

  4. How your personal data is collected

    1. We collect personal data from you:
      1. directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase services via our platform, share information on our platform and complete customer surveys or participate in challenges via our platform, and
      2. indirectly, such as your browsing activity while on our platform; we will collect information indirectly using the technologies explained in the section on ‘Cookies’ below

  5. How and why we use your personal data

    1. Under data protection law, we can only use your personal data if we have a proper reason, eg:
      1. where you have given consent;
      2. to comply with our legal and regulatory obligations;
      3. for the performance of a contract with you or to take steps at your request before entering into a contract; or
      4. for our legitimate interests or those of a third party.
    2. A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
    3. The table below explains what we use your personal data for and why.
  
What we use your personal data for Our reasons
Create and manage your profile with us. For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Providing services to you. To perform our contract with you or to take steps at your request before entering into a contract.
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us. To comply with our legal and regulatory obligations, and for our legitimate interests, including without limitation, to minimise fraud that could be damaging for you and/or us.
To enforce legal rights or defend or undertake legal proceedings. Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, ie to protect our business, interests and rights.
Customise our platform and its content to your particular preferences based on a record of your selected preferences or on your use of our platform. Depending on the circumstances: your consent as gathered eg by the separate cookies tool on our platform (see ‘Cookies’ below); where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price. If you have provided such a consent you may withdraw it at any time by changing the setting on the cookies tool [insert link] (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Retaining and evaluating information on your recent visits to our platform and how you move around different sections of our platform for analytics purposes to understand how people use our platform so that we can make it more intuitive or to check our platform is working as intended. Depending on the circumstances: your consent as gathered eg by the separate cookies tool on our platform (see ‘Cookies’ below); where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price. If you have provided such a consent you may withdraw it at any time by changing the setting on the cookies tool [insert link] (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices. Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Protecting the security of systems and data used to provide the services. To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us.
Statistical analysis to help us understand our customer base. For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Updating and enhancing customer records. Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract; to comply with our legal and regulatory obligations; where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our platform users about existing services and features.
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant and legal. To comply with our legal and regulatory obligations.
Marketing our services to existing and former users of our platform. For our legitimate interests, ie to promote our business to existing and former users of our platform. See ‘Marketing’ below for further information.
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf). This will be in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency or liquidation. In such cases information will be anonymised where possible and only shared where necessary. Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets.

  1. How and why we use your personal data – sharing

    1. See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.

  2. Marketing

    1. We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
    2. We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
    3. You have the right to opt out of receiving marketing communications at any time by:
      1. contacting us (see ‘How to contact us’ below);
      2. using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts; or
    4. We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
    5. We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes.
    6. For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

  3. Who we share your personal data with

    1. We routinely share personal data with:
      1. third parties we use to help deliver our services to you, eg payment service providers, other users of platform for the purposes of fulfilling our contract with you;
      2. other third parties we use to help us run our business, eg marketing agencies or website hosts and website analytics providers;
      3. our bank;
    2. We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
    3. We or the third parties mentioned above occasionally also share personal data with:
      1. our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
      2. our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
      3. law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
      4. other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency; usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations;

  4. Who we share your personal data with – further information

    1. If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

  5. How long your personal data will be kept

    1. We will not keep your personal data for longer than we need it for the purpose for which it is used. For example, when you unsubscribe from a certain service, we will not keep your bank account details. However, different retention periods apply for different types of personal data.
    2. If you stop using your profile we will delete or anonymise your profile data after seven years.
    3. Following the end of the relevant retention period, we will delete or anonymise your personal data.

  6. Transferring your personal data out of the Sultanate of Oman

    1. Countries other than the Sultanate of Oman have differing data protection laws, some of which may provide different levels of protection of privacy.
    2. It is sometimes necessary for us to transfer your personal data to countries outside the Sultanate of Oman. In those cases we will comply with applicable Omani laws designed to ensure the privacy of your personal data.
    3. We will only transfer your personal data to a country outside the Sultanate of Oman where there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
    4. Any changes to our policy to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.

    5. Cookies

      1. A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our platform. We use cookies and similar technologies, eg web beacons, action tags, single-pixel gifs on our platform. These help us recognise you and your device and store some information about your preferences or past actions.
      2. For further information on cookies and any similar technologies such as web beacons, action tags, single-pixel gifs, our use of ‘cookies’, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.

      3. Your rights

        1. You generally have the following rights, which you can usually exercise free of charge:
      Access to a copy of your personal data The right to be provided with a copy of your personal data.
      Correction (also known as rectification) The right to require us to correct any mistakes in your personal data.
      Erasure (also known as the right to be forgotten) The right to require us to delete your personal data in certain situations.
      Restriction of use The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data.
      Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.
      To object to use The right to object: at any time to your personal data being used for direct marketing (including profiling). In certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims.
      Not to be subject to decisions without human involvement The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our platform.
      The right to withdraw consents The right to withdraw consents If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.
      1. For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below).
      2. If you would like to exercise any of those rights, please email, call or write to us – see below: ‘How to contact us’. When contacting us please:
        1. provide enough information to identify yourself (eg your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you; and
        2. let us know which right(s) you want to exercise and the information to which your request relates.

      3. Keeping your personal data secure

        1. We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. We continually test our systems, and we follow top industry standards for information security.
        2. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

      4. How to complain

        1. Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
        2. You also have the right to lodge a complaint with and relevant data protection supervisory authority in the Sultanate of Oman.

      5. Changes to this privacy policy

        1. We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example by including a prominent link to a description of those changes on our platform for a reasonable period or by other means, such as email.

      6. How to contact us

        1. You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
        2. Please visit our contact page

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